SHIPPING STATUS

At the end of the preparation of the order, the customer will receive an informative email from our customer service confirming the order has been processed and entrusted to the courier. As soon as the shipment has been taken over by the latter, you will receive a notification via email with all the shipment details directly from the courier.

SHIPPING DATA

FK S.r.l. will use those indicated by the customer on the site as shipping data http://effek.it at the time of purchase in the cart summary. The only valid data for shipping purposes will be those reported in the copy of the order for which the customer is required to check all data reported in the copy of the order that he will receive via email. FK S.r.l. cannot be held responsible for failure or delay in delivery due to incorrect or incomplete addresses or without useful information to identify the place of delivery.

DELIVERY TIMELINE

Orders will be processed within 48 working hours of payment confirmation. In the case of payment by bank transfer, the order processing will take longer. Orders are processed from Monday to Friday, with the following hours: 8.30 - 1.30 / 15.00 - 18.30. Orders received by 8.30am will be entrusted to the courier on the same day. Orders received after 8.30am will be included in the next day's shipment. Orders placed over the weekend will be processed starting the following Monday morning. Finally, if carried out on a public holiday they will be processed starting from the following working day.

AUTHORIZED SHIPMENT DELIVERY

Upon delivery of the products, the customer is required to carefully inspect the envelope or package before placing a signature as proof of delivery of the shipment. If, for any reason, the package arrives tampered with or if the envelope sticker is not intact, the customer is asked to sign the receipt with reserve, or to refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is asked to immediately report the incident to the local courier office and contact us by sending an email to the address customer@fkofficial.it

CLICK AND COLLECT (PICK UP IN STORE)

The Click and Collect service allows you to place an order online and collect it from one of our selected stores, at no additional cost.

Purchase and collection procedure

• Adding to Cart: Items eligible for in-store pickup are marked “Available for Store Pickup” on the product page.
• Check availability: Once you have selected the product, a side menu will appear showing the stores where the item is available for collection.
• Store Selection: The choice of store for collection will be made during the checkout phase.
• Order confirmation: After completing the order, the customer will receive a confirmation email. A subsequent communication will be sent as soon as the order is ready for collection.
• Order collection: To collect, the customer must go to the selected store presenting a valid identity document and the order confirmation received via e-mail.

Costs and timing

The Click and Collect service is free and does not include shipping costs.
Order processing times may vary based on item availability and the store selected. The customer will be notified as soon as the order is available for collection.

Returns and refunds

Items purchased through the Click and Collect service can be returned directly to the store. However, the refund will be made exclusively via the payment method used at the time of purchase and it will not be possible to receive cash refunds at the point of sale.

EUROPE

Service: Express shipping with notification via e-mail from the courier. NB: telephone contact is not foreseen.

ATTENTION: We do not accept shipments to SHOPPING CENTERS / GDO and PO BOXES.

EXTRA EEC

LIST OF AREAS FOR EXTRA EEC SHIPMENTS

*If your country is not listed, contact us for a custom quote.